The Zetter Group creates hotels and restaurants with bags of personality, wit, and style.

Once credited with reinventing the boutique hotel concept, The Zetter Group have become known for value driven, boutique properties, rich with character. It is this attention to detail, narrative and the guest experience that sets The Zetter Group's properties apart from the competition.

The Venues

Zetter Hotel Zetter Hotel Zetter Hotel Zetter Hotel

The Zetter is a small hotel with a big heart. The building is a converted Victorian warehouse and features unique 59 bedrooms. On the ground floor of The Zetter Hotel offers two dramatic spaces side by side, the central Atrium alongside Club Zetter Wine Room & Kitchen. An independent hotel with pioneering eco-credentials, it has its own 1,500-foot bore hole, which supplies the hotel with all its water.

The Zetter Hotel
St John's Square, 86-88 Clerkenwell Road, London EC1M 5RJ
+44 (0)20 7324 4444

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Zetter Townhouse Clerkenwell Zetter Townhouse Clerkenwell Zetter Townhouse Clerkenwell Zetter Townhouse Clerkenwell

The Zetter Townhouse, Clerkenwell is a 13-bedroom Georgian townhouse with an award-winning cocktail lounge. Located just across the cobbles of St John's Square from The Zetter Hotel, this unique property feels more like the private residence of an eccentric (and fabulous!) great aunt than a hotel.

The Zetter Townhouse, Clerkenwell
49-50 St John's Square, London EC1V 4JJ
+44 (0)20 7324 4444

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Zetter Townhouse Marylebone Zetter Townhouse Marylebone Zetter Townhouse Marylebone Zetter Townhouse Marylebone

The Zetter Townhouse Marylebone opened in August 2015. The 24-bedroom Georgian townhouse and cocktail lounge enjoys an enviable location on Seymour Street, in chic Portman Village. The Townhouse features a spectacular Rooftop Apartment with a roof terrace and al fresco bath, 21 bedrooms and 3 studio suites. Each of the bedrooms is unique, featuring individual collections of antique furniture and curious finds. While the Townhouse in Clerkenwell is known as the home of Zetter’s Great Aunt Wilhelmina, the Marylebone property is that of our Wicked Uncle Seymour.

The Zetter Townhouse, Marylebone
28-30 Seymour Street, London W1H 7JB
+44 (0)20 7324 4567

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Meet The Team


The Partners

Mark Sainsbury The Zetter Group

Mark Sainsbury

Michael Benyan The Zetter Group

Michael Benyan

The Zetter Group is headed by partners Mark Sainsbury & Michael Benyan.

Mark Sainsbury & Michael Benyan first joined forces to open the multi-award winning Moro restaurant (in Clerkenwell), alongside Sam and Sam Clark.

In 2003 they reunited and founded The Zetter Group and opened the group's first venue, The Zetter Hotel in 2004 to wide acclaim.

Mark & Michael are hands-on and all about the detail. They are passionate about hospitality but they don't believe in following the pack and are always ready to challenge the norm. They are the driving force.

The Team

Alain Grand Port The Zetter Group

Alain Grand-Port

Finance Director

Alexis Ross Front of House Manager

Alexis Ross

Front of House Manager
The Zetter Townhouse Marylebone

Ana Maria Glinta Reservations Manager

Ana Maria Glinta

Reservations Manager

Angela Ellis Deputy General Manager

Angela Ellis

GENERAL MANAGER
The Zetter Hotel & Townhouse
Clerkenwell

Ben Boeynaems – Group Head Chef

Ben Boeynaems

Group Head Chef

Caroline Smith The Zetter Group

Caroline Smith

Project Manager and Directors' Assistant

Celia Pestana-Beck The Zetter Group

Celia Pestana-Beck

Director of Revenue
& Distribution

Francesco Pistone Assistant Manager (The Zetter Hotel)

Francesco Pistone

Assistant Manager
The Zetter Hotel

Graham Copeman Group Hotel Director

Graham Copeman

Group Hotel Director

Hannah Harries Jones – Director of Food & Drink

Hannah Harries Jones

Director of Food & Drink

Maciek Patryn Maintenance Manager

Maciek Patryn

MAINTENANCE
MANAGER

Melanie Older General Manager, The Zetter Townhouse, Marylebone

Melanie Older

GENERAL MANAGER
THE ZETTER TOWNHOUSE
Marylebone

Natalie Raw Head of Press & Marketing, The Zetter Group

Natalie Raw

HEAD OF PRESS
& MARKETING

Philomena O'Donovan Group HR Director

Philomena O'Donovan

HR Director

Victoria White Director of Sales

Victoria White

Director of Sales
& Marketing

Zaneta Halaburda – Housekeeping Manager - The Zetter Townhouse Marylebone

Zaneta Halaburda

Housekeeping Manager
The Zetter Hotel & Townhouse Clerkenwell

Meet the Family

The Zetter Townhouse Bar Team

The Zetter Townhouse Bar Team

The Zetter Townhouse Bar Team

The Zetter Townhouse Bar Team

The Zetter Townhouse Hotel Team

The Zetter Townhouse Hotel Team

The Zetter Hotel Team

The Zetter Hotel Team

THE ZETTER GROUP'S VALUES


Why

For the pride and joy.

What

We create places that play host to extraordinary experiences.

How

Our values are described in 3 words. Each is equally important and it's the combination of all 3 that make things uniquely Zetter.

We create an environment that brings the best out of people. If our team feel relaxed and happy, that's when the magic happens.

Culture


1. State of Mind

As employers we see one of our key roles as making sure our people are happy and helping them maintain a great state of mind. If we create an environment in which our team feel content and free of stress, everything else slots into place; that’s when the magic happens.

2. Going all out

We put our heart and soul in to everything we do and we expect the same of everyone who works with us. Generosity, energy, passion and attention to detail are characteristics of a happy team whose opinions matter.

3. Doing the right thing

Taking pride in what we do is hugely important to us. Success to us means more than just turning a profit. It's about doing the right thing for our people, our guests, our communities and our environment.

4. Real Communication

The Zetter's is not a 'top down' approach, we don't really "do" formal hierarchies. Ours is an open and honest culture where the owners of the business are always around and always listening. Ideas from all team members are welcome and rewarded.

5. Fun

What's the point if it's not fun? We throw epic staff parties, celebrate successes at the drop of a hat and generally strive to keep a smile on everyone's face.

Sustainability

Sustainability, in its widest sense, is at the heart of what we do.

Sustainability is at the heart of The Zetter Group's culture and we believe that this is the only way to operate. Success to us means more than just turning a profit. It's about doing the right thing for our people, our guests, our communities and our environment. It makes us feel good AND it makes good business sense.

  • First Mile
  • Editor's Choice Green
  • Green Tourism Gold

We are proud of our achievements and accreditations. Since opening, The Zetter Hotel has been honoured with a Gold Award from Green Tourism, an award from First Mile, recognising our commitment to recycling and most recently The Good Hotel Guide’s Green Hotel for 2017.

Awards

Since opening, all three of our venues have received a plethora of awards, recognising our passion for the guest experience, the well-being of our employees and the role we play in our community and environment.

  • Best Boutique Hotel – Good Hotel Guide 2018 (The Zetter Townhouse Clerkenwell)
  • Best Bar 2017 - The London Venue Awards (Seymour’s Parlour at The Zetter Townhouse Marylebone)
  • Best Boutique Hotel 2017 – The Blue Badge Style Awards (The Zetter Townhouse Marylebone)
  • Recycler of the Year 2017 - First Mile Recyling (The Zetter Hotel)
  • Green Hotel - Good Hotel Guide 2017 (The Zetter Hotel)
  • Best Company 2016 (to work for) – best company (The Zetter Group)
  • Hot List 2016 - Condé Nast Traveller (The Zetter Townhouse Marylebone)
  • Most Ambitious Small Hotelier – The Monocle Travel Top 50 Awards 2016 (The Zetter Group)
  • Smith Awards Hottest Hotel Bar 2015 (The Zetter Townhouse Clerkenwell)
  • Best Boutique Hotel – Good Hotel Guide 2015 (The Zetter Hotel)
  • Best Places to Work – Caterer.com 2015 (The Zetter Group)
  • The Sunday Times City Hotel of the Year 2015 (The Zetter Townhouse Marylebone)
  • Green Tourism Gold Award (The Zetter Hotel)
  • Indoor Garden Design Award – Efig: Interior Landscape Excellence 2014 (The Zetter Hotel & Townhouse)
  • London Hotel of the Year 2012 - The Good Hotel Guide 2012 (The Zetter Townhouse Clerkenwell)
  • World's Best New Cocktail Bar - Tales of the Cocktails Award 2012 (The Zetter Townhouse Clerkenwell)
  • Hot List 2012 - Condé Nast Traveller (The Zetter Townhouse Clerkenwell)
  • Best Place to Drink 2012 - Observer Food Monthly Awards 2012 (The Zetter Townhouse Clerkenwell)
  • Best Hotel Bar – Class Awards 2011 (The Zetter Townhouse)
  • European Hotel Design Awards - Best New Hotel 2004 (The Zetter Hotel)
  • European Hotel Design Award - Best Design Innovation 2004 (The Zetter Hotel)

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